Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
You can place an order directly through our website catalog. Simply select the scale you need, add it to your cart, and proceed to checkout.
Once you place an order, you will receive a confirmation email. Additionally, our team will reach out to you within 24-48 hours to confirm the details.
We accept various payment methods, including credit cards, debit cards, and PayPal. Detailed payment options are available at checkout.
Orders are typically processed within 24-48 hours. Our team will contact you to confirm the order and provide an estimated delivery date.
We offer standard and expedited shipping options. Shipping costs and times vary based on the selected option and delivery location.
Yes, once your order is shipped, you will receive a tracking number via email, allowing you to monitor the delivery status.
Currently, we serve Northern California and do not offer international shipping. Please contact us for any special requests or further information.
If your order arrives damaged or incorrect, please contact us immediately. We will arrange for a replacement or a refund as per our return policy.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of purchase, provided the scale is in its original condition and packaging. Please contact us to initiate a return.
To initiate a return, please contact our customer service team via email or phone. We will provide you with instructions and a return authorization number.
No, we do not charge restocking fees for returns. However, the customer is responsible for return shipping costs unless the return is due to our error.
Yes, exchanges are possible within 30 days of purchase. The scale must be in its original condition and packaging. Contact us to arrange an exchange.
If you receive a defective or damaged scale, please contact us immediately. We will arrange for a replacement or refund and cover the return shipping costs.
Returns and exchanges are typically processed within 5-7 business days after we receive the returned item. You will be notified once the process is complete.
Yes, once we receive and inspect the returned item, we will issue a refund to your original payment method. You will receive a confirmation email when the refund is processed.
Custom or special order scales are not eligible for return or exchange unless they are defective or damaged upon arrival. Please contact us for more information.