The customer has the right to return a product for credit / replacement within 5 days of receipt of the product, provided the product is not opened or damaged in any way.

The product will be inspected and checked for damage. Any damage to the product, its packaging and accessories will be deducted from the credit given. There will be no refund for delivery costs unless the product arrived faulty.

If a customer changes their mind or has ordered the wrong item, the company will charge a restocking fee of 20% to cover administrative costs involved in customer returns. If a customer subsequently orders another scale of the same or higher value, then the restocking fee may be waived. However, any damage charges would still be applicable.

A customer can, in extreme circumstances, return a product up to 30 days from date of purchase, provided it is not used and only be subject to the 20% restocking fee and any damages, costs, etc. Returns after 30 days are not possible. Calibration weights can not be returned under any circumstances.